Legal
Refund & Returns Policy
Coffee is a perishable, roasted-to-order product, so our return policy looks a little different from typical retail.
Placeholder policy. This is reasonable, good-faith placeholder copy for a pre-launch storefront, not legal advice. It will be reviewed by an attorney and published with an effective date before launch (HUMAN-013).
Why we limit returns
Because coffee is food, and each bag is roasted specifically to fill your order, we can't accept returns of opened or consumed bags for a change of mind. The scenarios below are the cases where a replacement or refund applies.
When we'll replace or refund your order
Damaged in transit
Contact us within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund.
Wrong or missing item
Contact us within 7 days of delivery. We will ship the correct item or refund the affected part of your order.
Defective or quality issue
Contact us within 14 days of delivery describing the issue. We will replace the bag or issue a refund, whichever you prefer.
How to request a refund or replacement
Email hello@northindyroasters.co with your order number and a description of the issue (a photo helps for damaged or defective items). We typically respond within 2 business days.
Refund timing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Order cancellations
Because each order is roasted to order, we can only cancel an order before roasting begins. If you need to cancel, contact us as soon as possible after placing your order.
Contact
More questions? Visit our Contact page.